Phone:

It rang off the hook, so I tossed it in the trash…. Try Email Instead.

Email: 

We respond to Emails Mon-Thurs, and sometimes on Fridays.

HughsHandBuilt@gmail.com

If you email us over the weekend, please be patient with responses as we spend time with our family and away from the computer on weekends.

Address:

We aren’t exactly open to the public, so shoot us a message and we’ll make an appointment.

Shipping Address:

Hugh’s HandBuilt

511 Smokey Park Highway B-1

Box 184

Candler NC 28715

PLEASE MAKE SURE ANY AND ALL INCOMING PACKAGES HAVE THE EXACT ADDRESS ABOVE ON THE LABEL – We are not responsible for UPS/USPS/FedEx “corrections” to the address (hey, they do it sometimes, and I can’t figure it out either)

Returns:

We do not accept returns on installed items, or electrical components.

New, Uninstalled/Undamaged Items (non-electrical) may be returned for a 30% restocking fee, if within 30 days of purchase.

For warranty claims, please email us directly.

Orders:

All orders placed on the website will receive a tracking number once your order is shipped.  We do not generate shipping labels prior to shipping.  You will receive tracking through your Paypal email (provided at checkout) once your package has shipped.  We try to ship Mon-Thurs and sometimes on Fridays, we try to  spend all day Friday in the shop away from the computer however.